Terms & Conditions
By using brimahandjohn.com and/or placing an order, you agree to be bound by the terms and conditions set out herein. Please make sure you have read and understood the Terms before placing your order. We reserve the right to amend these Terms from time to time without prior notice to you.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
You are able to make changes to your order up to the point at which you click on the "submit order" button on the Payment & Confirmation section of the checkout process.
All items are subject to stock availability. We will inform you as soon as possible if all the products in your order are not available and we will cancel your order. If only some of the products in your order are available we will dispatch those available and (if payment has been taken) refund you for those unavailable.
Brimah and John exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in the most timely fashion. Brimah and John endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. Delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 60 days (excluding custom/bespoke) orders, you may cancel your order. If your order does not arrive by the scheduled date, please contact Brimah and John Customer Service.
You may return your order from the date you place the order until 14 days after receipt of the ordered items, provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.
If you have been charged for the items, you will receive a refund which will exclude Brimah and John standard delivery costs and exclude the cost of the return. All items returned should include the completed returns note with an order reference number and your contact details. Unidentified returns may not be eligible for a refund. You are liable for damage to the garments (or loss of the garments) until receipt of the garments at Brimah and John. So in case of a dispute, we recommend that you keep the post office receipt as proof of postage. (Click here for more about Shipping and Returns)